Refund and Returns Policy For WESTVIEW
We pride ourselves on professional customer service, and we want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us, and we will either repair/replace it or refund it, subject to the below terms. This policy applies to products bought from WESTVIEW (Pty) Ltd itself and from third-party-seller platforms.
This policy forms part of the WESTVIEW (Pty) Ltd Terms and Conditions and so words defined in the Terms and Conditions have the same meaning in this policy, unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.
1. Preparing your products for a return
1.1. To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products;
1.1.1. Package your products safely and securely for protection during transit;
1.1.2. Clearly mark your return with your order number on the outside of the parcel; and
1.1.3. Include all accessories and parts that were sold with the product.
1.2. Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
2. Unwanted products
2.1. If you indicated a particular purpose for which you intend to use the goods and it is not suitable to your needs, you may return or exchange the goods within 7 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated.
We reserve the right to levy a 10% administration fee for returned orders (to recover transactional costs) as well as the cost of courier (original cost of sending as well as the cost of returning) against the credit note issued.
Cancelled orders from a client before dispatch will be refunded taking into account a 10% administration fee (to recover transactional costs), if the cancellation is from us, the client will receive a full refund with no deductions.
2.1.1. lt is undamaged and unused, with the original labels and stickers still attached;
2.1.2. lt is in the original packaging, which must be undamaged and in its original condition with all seals still intact
2.1.3. lt is not missing any accessories or parts;
2.1.4. You can log a return by emailing sales@west-view.co.za within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and
2.1.5 All returned items are subject to inspection to ensure they are suitable for a refund.
2.1.6. It is not one of the products listed below.
3. Have you changed your mind?
3.1. If you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
3.1.1. A digital product such as an, electronic coupons, gaming code or other digital download;
4. Want to exchange?
4.1. Fashion products can be exchanged for a different size or colour variation, provided that such variation is available.
4.2. We are entitled to inspect the product to validate your return.
5. Not what you ordered?
5.1. If we accidentally deliver the wrong product to you or if the product is not as described on the website, please notify us, and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will not get your refund. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
6. Products damaged on delivery
6.1. Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 48 hours of such delivery / collection. Contact us by email or telephone.
6.2. Once we have inspected the product and validated your return, we will, at our own discretion, repair / replace the product as soon as possible (if such repair is possible or we have the same product in stock to use as a replacement) or refund you if that is your preference.
7. Defective products
7.1. We do our best to ensure that the products we deliver to you are of high quality, in good working order, and without defects.
7.2. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
7.3. The following will not be regarded as defects and will not entitle you to a return under this section 3:
7.3.1. Faults resulting from normal wear and tear;
7.3.2. Damage arising from negligence, user
7.3.3. Damage arising from electrical surges or sea air corrosion;
7.3.4. Damage arising from a failure to adequately care for the product;
7.3.5. Damage arising from unauthorized alterations to the product;
7.3.6. Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
8. Standard Warranty
8.1. If you have received a product that turns out to be defective or otherwise of poor quality (save for direct warranty products, which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
8.2. You can do so by contacting us via email or telephone, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you if that is your preference. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a refund.
8.3. Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6 month period.
9. Charges and refunds
9.1. If you return a defective product to us but fail to return all of the accessories and parts that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
9.2. If you return a product that does not comply with this policy, you may be liable to reimburse WESTVIEW (Pty) Ltd. for the cost of collecting the product from you and the cost of having the product returned to you.
9.3. Under no circumstances will donations be refunded.
9.4. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account.
9.5 A 10% admin and transaction fee will be charged on all non-defective returns
9.6 The refund process might take 2–7 working days
10. Items That Do Not Qualify For Returns & Refunds
10.1. Incomplete packaging, such as missing parts, tools, or assembly manuals.
10.2. Damaged or scratched products.
10.3. Products with damaged packaging.
10.4. Electronics
10.5. Products that are tempered with.
10.6. Used products
10.7. Products with incomplete packaging, such as missing parts, incomplete accessories, user manuals, etc..
WESTVIEW
At WESTVIEW, we are dedicated to providing our customers with high-quality products and exceptional service. Our goal is to make your online shopping experience convenient, secure, and enjoyable.